Product & Sizing
Q: What types of products does Chic Clothing Store offer?
A: We specialize in a carefully curated collection of women’s contemporary fashion, including Coats & Jackets, Denim, Dresses, Handbags, Knits & Sweatshirts, Pants & Jumpsuits, Ready-to-Wear pieces, Shoes, Signature Prints, Skirts & Shorts, Swimwear, Tops, and exclusive collaborations like Ulla Johnson x Cabana Home Décor. Our edit is perfect for building a sophisticated wardrobe and for special vacation moments.
Q: How do I choose the right size?
A: Each product page includes a detailed size guide. We recommend referring to these measurements for the best fit, as our pieces are designed with a focus on quality craftsmanship and contemporary silhouettes. Our styles often embody a blend of effortless elegance and statement design.
Shipping & Delivery
Q: Where do you ship to?
A: We are proud to offer seamless global delivery! However, we are currently unable to ship to addresses in Asia and a select number of remote regions. We appreciate your understanding.
Q: What shipping options are available?
A: We offer two convenient options:
– Standard Shipping: A flat fee of $12.95 via DHL or FedEx. Orders are processed in 1-2 business days, with delivery typically within 10-15 business days after shipping. Ideal for your new ready-to-wear pieces.
– Free Standard Shipping: Complimentary on all orders over $50, shipped via EMS. Orders are processed in 1-2 business days, with delivery typically within 15-25 business days after shipping. Perfect for the savvy shopper building their wardrobe.
Q: How can I track my order?
A: Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your package’s journey in real-time. We believe in transparency every step of the way.
Returns & Exchanges
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. You may return any unworn, unwashed, and tags-attached item within 15 days of receipt for a refund to the original payment method. Please note that shipping costs are non-refundable.
Q: How do I initiate a return or exchange?
A: Please contact our dedicated customer service team at [email protected] with your order number and the items you wish to return or exchange. We will guide you through the simple process.
Payment & Security
Q: What payment methods do you accept?
A: For your convenience, we accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal. All transactions are secure and encrypted.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption technology to protect your personal and payment information, ensuring a safe and secure shopping experience.
Account & Orders
Q: How do I create an account?
A: You can create an account during the checkout process by setting a password. This will allow you to view your order history and save your details for a faster checkout next time.
Q: I forgot my password. What should I do?
A: On the login page, simply click “Forgot Password” and enter your email address. You will receive instructions to reset your password shortly.
Contact Us
Q: How can I get in touch with customer service?
A: Our friendly customer service team is always here to help you. Please email us at [email protected] for any questions regarding your order, our products, or your shopping experience. We are based at 2889 Gateway Road, Portland, US 97205.
Thank you for trusting Chic Clothing Store with your style journey.